So we can help you with this issue, please open a ticket in the help desk:
To expedite the process, you can test the following and write it directly into the ticket when creating it:
When you connect power to the Stick, does the stick initialize (move through its range) after a few seconds?
Your Stick has a RJ45 port. (https://sgcdn.startech.com/005329/media/products/gallery_large/ICUSB2322RJ.B.jpg)
When connecting power, does any of the two LEDs on it light up?