FORUM › Forums › Software › CLS2SIM Software › Selected USB device not found.

Tagged: 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 13/12/2018 at 22:58 #999
    commenda
    Participant

    Dear Brunner Team,
    I’m currently experiencing an issue with my CLS-E Stick.
    As of today my Stick is not detectable by my PC, I checked for all physical issues (USB-Ports, Cable, connector looks fine too)
    I also tried connecting it to my secondary system, sadly without success.
    I’m not really sure on how to proceed, everything worked just fine earlier today.

    CLS2Sim shows me the following information:
    13.12.2018 at 22:37:46 Selected USB device not found. Have you disconnected the USB cable, or connected it to another device? Please open connection settings, check your configuration and click OK.

    windows device manager does not report any new USB device. Rest of the hardware in my simpit seems to work fine.
    Thanks for your help in advance
    kind regards
    David

    14/12/2018 at 09:14 #1000
    Diego Bürgin
    Keymaster

    Hi David

    So we can help you with this issue, please open a ticket in the help desk:

    Helpdesk

    To expedite the process, you can test the following and write it directly into the ticket when creating it:

    When you connect power to the Stick, does the stick initialize (move through its range) after a few seconds?
    Your Stick has a RJ45 port. (https://sgcdn.startech.com/005329/media/products/gallery_large/ICUSB2322RJ.B.jpg)
    When connecting power, does any of the two LEDs on it light up?

    Kind Regards
    Diego

    14/12/2018 at 11:52 #1001
    commenda
    Participant

    Thank you Diego,
    I will submit the ticket.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.

BRUNNER Forum​

In the BRUNNER forum you will find various discussions on different topics, such as setup, software use or general questions and concerns. 

Discuss with forum mebers, share your knowledge and experience or find answers to frequently asked questions that are answered directly by our Brunner team.

Go to BRUNNER Forum.

BRUNNER Helpdesk​

Do you have questions about a product you have already purchased or are you facing technical issues? 

Check our FAQs for quick help. The most common questions or problems are described there, including instructions.

If you are still stuck, please contact our BRUNNER Helpdesk. Open a ticket here.

BRUNNER Simulation​

BRUNNER is a leading manufacturer of flight simulation devices for the professional as well as the enthusiast sector.

Unlike other manufacturers, Brunner offers a realistic flight experience with the help of Force Feedback Technology and Control Loading System.

Discover the BRUNNER Shop.

BRUNNER Simulation

Industriestrasse 27
8335 Hittnau

+41 (0)44 953 10 10
info@brunner-innovation.swiss
Facebook Instagram Linkedin Youtube

© 2023 BRUNNER Elektronik AG | Privacy Policy |  Legal notice

🌴 Summer holiday 🌴

Please note: The BRUNNER team is out of office due to company holidays until August 5th.