I’m having the same issue with my CLS-E NG yoke, which I just purchased used on eBay for someone upgrading to your professional level equipment.
Yesterday I followed the directions above and now waiting with the TeamViewer and PC open (since 20:51 ZULU yesterday). But I’m now concerned, as you just sent me an email asking where and when I purchased this?
Do your products have lifetime functionality support or were they designed for obsolescence after a couple years? — If so, I’ll be returning the Yoke back to the eBay’r I just purchased it from (making him very upset), and definitely reconsidering your devices.
Please help/advice and correct any misunderstanding over this.