Selected USB device not found.

[commenda]

Dear Brunner Team,
I’m currently experiencing an issue with my CLS-E Stick.
As of today my Stick is not detectable by my PC, I checked for all physical issues (USB-Ports, Cable, connector looks fine too)
I also tried connecting it to my secondary system, sadly without success.
I’m not really sure on how to proceed, everything worked just fine earlier today.

CLS2Sim shows me the following information:
13.12.2018 at 22:37:46 Selected USB device not found. Have you disconnected the USB cable, or connected it to another device? Please open connection settings, check your configuration and click OK.

windows device manager does not report any new USB device. Rest of the hardware in my simpit seems to work fine.
Thanks for your help in advance
kind regards
David

[Diego Bürgin]

Hi David

So we can help you with this issue, please open a ticket in the help desk:

Helpdesk

To expedite the process, you can test the following and write it directly into the ticket when creating it:

When you connect power to the Stick, does the stick initialize (move through its range) after a few seconds?
Your Stick has a RJ45 port. (https://sgcdn.startech.com/005329/media/products/gallery_large/ICUSB2322RJ.B.jpg)
When connecting power, does any of the two LEDs on it light up?

Kind Regards
Diego

[commenda]

Thank you Diego,
I will submit the ticket.

[Author]

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